GENERAL INFORMATION:

RETURNS:

You have 14 days from the day of arrival to return the products on your own costs. Product + packaging need to be in perfect condition. Return can be first initiated after receiving a return number from support. Returns without return numbers won't be accepted. Request a return number at info@charlle.de .

Please do not direct message the Instagram account.

SHIPPING AND DELIVERY:

We ship with DHL Germany €5.5 ; Europe €15 ; Worldwide (DHL Express) €27

After completing your order and payment, you will receive a tracking number by

e-mail. We are not responsible for the delivery times of the respective suppliers.

Express does not mean Overnight. For urgent orders, please coordinate with customer service. For assistance contact info@charlle.de with your order number. Average response time is 1 to 2 business days.

IMPRINT:

Legal notice According to § 5 TMG

CHARLLÉ UG ,Waldemarstrasse 107, 10997 Berlin GERMANY

Contact: Email: info@charlle.de

Register: Registration in the registry court: Local Court BERLIN

VAT-ID: Sales tax identification number according to §27a VAT: DE361267099 | HRB 252946 B